Frequently Asked Questions
Everything you need to know about your SkinKandy experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order is dispatched.
What is your return policy?
We offer a 30-day return window for most products. Items must be unopened, unused, and in their original packaging to be eligible for a refund due to hygiene standards.
Are your products cruelty-free?
Yes, we are committed to ethical beauty. All SkinKandy products are 100% cruelty-free and are never tested on animals.
Do you offer international shipping?
Currently, we ship to selected countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How can I track my order status?
Once your order ships, you will receive an email with a direct link to the carrier's tracking page. You can also log into your account to view your order history.